Frequently asked questions - FAQs about Emma Barrett Designs

I bought a bracelet recently and it has one or two beads which are slightly different to the picture, why is this?
Emma never makes the same thing twice. Emma Barrett Designs is about individual, unique items which are not mass-produced like high-street stores. Emma's jewellery is made by hand following your order and for this reason she prefers to make each piece individually. Even though your item may differ slightly (and by one or two beads at the most) rest assured no-one will have the same piece of jewellery as you.

Is everything sent out first class post?
Yes.

I live in the USA, does free postage still apply to me?
Yes.

I live in the UK, how long does the item take to get to me?
Emma aims to post all orders within 48hours of receiving payment. Your item will be with you within 3-5 working days but be aware Emma has no control over royal mail!

What is the bracelet packaged in?
Every piece of jewellery is sent out in a small organaza bag which ties closed with ribbon. This is placed in a padded jiffy bag to help ensure that the glass beads are protected in transit.

I have another question, not answered here, how do I contact Emma?
Use the contact Emma form or email Emma on emmabarrettdesigns@yahoo.co.uk